footasylum returns faulty

Claim your profile to access Trustpilots free business tools and connect with customers. Disgusting cant believe its taken a whole week to get a response by text to be told Il have to wait for refund but yet I paid next day that Iv not been refund for. We hope to see you again very soon. Thank you so much. Thanks,Rebekah, Ordered a Nike Black Coat from Footasulym and within one day it arrived.Over the Moon with the coat and fast delivery.Highly recommended to anyone looking for dedicated online shopping experience.Theresa, Hey Theresa!Thanks for leaving us a review. * One or more of these files was not uploaded due to an invalid file type. One star as there is no 0 stars. Quality, style and value superb. Round and round in circles. Why have i been rejected for my return as the item was faulty? Wore them only half a dozen times and the suede covering split along the line of the little toe crease. Companies can ask for reviews via automatic invitations. Under Armour Charged Rogue 3 Trainer 40802641600 Mens Footwear. However, i just received an email stating evri are expecting a parcel from footasylum which could be the trainers i returned due to them being faulty. OG Stack Longline Puffer Jacket. Useless. The team at Footasylum used SafetyCulture platform to keep their staff safe as the pandemic unfolded by providing a means to complete digital checklists for their staff and to better manage operations. Make sure your order is unused and in original packaging and labels. Alternatively, enter your order number and email address into Hermes to monitor your delivery. And would recommend to all my friends amd family. Round and round in circles. Nike Retro Fleece Jogger 4083633700 Mens Sportswear. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. | Read 2,661-2,680 Reviews out of 55,033 In just a few steps, we'll have it sorted. I ordered an item with Christmas delivery on 20th December and received an email confirmation. AVOID THIS COMPANY!!!! This manager needs to be sent on a customer service management skills due to his rudeness and no customer service satisfaction what so ever. From high-profile trainer releases to exclusive colourways of your favourite kicks, youll find everything from sportswear giants Nike and adidas to Skate classics like Vans and future heavyweights Gym King. Unable to get in touch with anyone from customer service to resolve issue. Still over 300 down! Rolling eyes, rude attitude. That is great news that they arrived a day early!We hope to see you again very soon. Hey JN,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. Although the guys were lovely and well mannered, they couldnt seem to resolve my problem. Footasylum doesn't deliver on Bank Holidays. 28 Feb. Up to 60% off at Footasylum during the half term sale. Discover the gadgets you never knew you needed, In-depth reviews and new tech explanations. Order placed on Monday standard deliver paid for and the parcel arrived the next day. Hey Cheryl Thanks for leaving us a 5* review we really appreciate it. Anyone can write a Trustpilot review. Has anybody else been caught out with this variation of footasylums terms and conditions relating to returns over the Christmas period. Shoved the card machine into our face. All items must be returned in their original boxes and packaging. Thank you so much. Hi Louise,Thank you for taking the time to leave us feedback, we appreciate this.I'm disappointed to hear about the experience you've had in one of our stores.The price should have been honoured if the price tag had the label on.Could you please contact us with the trainers you were wanting to purchase in store, and we will see if we can honour the price for you.Thanks,Shan, I reported my order missing and instead of trying to help me they told me there is nothing they can do and said I have to go through my bank. I have all the evidence I need to prove I returned them and purchased a different pair through another store shortly after. I was hesitant about ordering from this site after reading the reviews on here, but I ordered anyway because the item was priced so well. This time, however, when I ordered, their courier choice was Yodel. You can pay for your new Footasylum trainers, boots and sportswear with Visa, Mastercard, PayPal, Klarna, American Express and LayBuy payments. Very disappointing.Would never order from them again! I have worked in retail for over 15 years. Rather than shopping on the Footasylum website, the Footasylum app (which is available on iOS and Android devices) is a quick and easy way to shop the full product catalogue from your phone or tablet. Footasylum Discount Code: 10% off Everything. Click the 'Copy' button to copy it. You can sign up to Footasylum UNLCKD via the Footasylum website before using it on the app. Been trying via live chat, what's app and calling HQ. Disgusting service.I was in the Meadowhall store today and I have never been so appalled at the customer service I received. Tried to send Crocs back as they didnt fit my daughter. I'm fortunate that I don't need a credit rating so I'll wait for FootAsylum to take this 'debt' to court and they can produce their evidence to my lawyer. 44.99. Disgraceful in eyes, price you pay should be the price advertised, this is the 2nd bad experience with Footasylum, 1st one was online, very bad customer service. Shan I saw your reply you asked me to contact you on your social media page I am sorry I dont know how to do it simple email me thank you I got an account app with footasylum Mohamed shaikh. A simple full refund is all I wanted from the first time I was messed around!! Hey JN,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. Full price items only. Ordered almost 400 worth of clothes for my son on the 12th of December! If this was my store, they would all be sacked. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. Over 90 off RRP. Thanks,Rebekah, Ordered a Nike Black Coat from Footasulym and within one day it arrived.Over the Moon with the coat and fast delivery.Highly recommended to anyone looking for dedicated online shopping experience.Theresa, Hey Theresa!Thanks for leaving us a review. Giving one star so I can leave this review. A quick call to Terry and he rectified the problem, I wish I had lifted the phone sooner, honestly, what a nice guy and thanks to him, my family and I can continue to kit ourselves out in our favourite shop!! Just noticed that the box they have sent them in isn't for the correct trainers. Ordered it on Monday and it was delivered on Tuesday. Bad after a whole week of trying to find out whats been going on to be just told my order is lost in transit and will take up to 10days from a refund. I realise this was down to their preferred choice of courier (EVRI) but seeing as it was their decision to use EVRI, I do see it as FootAsylums fault also. Would not recommend. Received 2 small refunds for I don't know what! My son lost out on his Christmas presents as a result. Hey Getta,Thanks for leaving us a great review. We hope to see you shopping with us very soon. That's because you can return Nike online orders, including custom Nike By You sneakers, for any reason within 30 days of purchase (some exceptions apply). Shocking customer service, an item was missing from my parcel and all they kept saying was that they had cctv footage of the item being packed and could not resend it.Disgraceful how they are able to operate. Thanks,Rebekah. They were dispatched quickly and delivered within a few days to Northern Ireland. Treated myself to some new trainers and jogging bottoms in the sale! Hey MattThanks for taking the time to leave us a review. A quick call to Terry and he rectified the problem, I wish I had lifted the phone sooner, honestly, what a nice guy and thanks to him, my family and I can continue to kit ourselves out in our favourite shop!! That is great news that they arrived a day early!We hope to see you again very soon. Disgusting service.I was in the Meadowhall store today and I have never been so appalled at the customer service I received. We use dedicated people and clever technology to safeguard our platform. 14 DAYS, 10 CREATORS, 10,000 ON THE LINE ft TheBurntChip and GK Barry 281,550 views 3 months ago SUBSCRIBE FOR. Was looking everywhere but at her customers. Thanks. Can I return my online order to one of your stores. Useless. Hey Maria,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. I realise this was down to their preferred choice of courier (EVRI) but seeing as it was their decision to use EVRI, I do see it as FootAsylums fault also. No greeting, no please, no thank you. Just noticed that the box they have sent them in isn't for the correct trainers. Suggested companies are based on peoples browsing tendencies. We hope to see you again soon!Thanks,Rebekah, Spent 8 hours looking and this was the only place that had my correct size and colour of crocs!! They all fit perfectly. Next time it will be JD SPORTS for my next purchase. Hey Karl!Thanks for taking the time to leave us a review. Placed my order and Was here the next day spot on service, Hey Carole,Thanks for leaving us 5 stars!I'm happy to hear that the staff at Edge Lane store were able to help you out, I have passed this review on to them.I'm also happy to hear about the super fast delivery!We hope to see you back again soon.Take care.Thanks,Shan. Waited 14 days still not received refund so contacted them via onlo chat to be told system error why its not be refunded, they said it be another 10 working days, I requested it to to be fast tracked and its a joke they replied sorry and said I can have a discount code for next purchase said I don't think I'll be using your company again only to be cut off from chat. Ends: Tue 28 Feb 2023. For all international returns outside of the UK, please visit our dedicated international returns page. Provided the buyer can check the courier first, I would definitely recommend this company as the items are good quality and relatively cheap (sale items of course). Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. As we were waiting for our trainers to come up, they constantly were putting their hair right, their clothes right, stopping infront of every mirror to check themselves out, adjusting make up. Change of mind returns accepted. FootAsylum only refunded 1 pair (after a lot of research, I can see that this is common practice for these charlatans) I paid through Klarna, sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs. Paying out money for nothing but stress, Not happy, my son purchased with his birthday money a Nike tech Fleece hoodie & joggers from Dundee shop, price tag said 95 for the hoodie but he was charged 110, told they just haven't repriced yet! Footasylum exchanges are only available in the UK. Ordered and paid on 10th December my daughter's Xmas present. Hi Sinead,Thanks for taking the time to leave us a 5-star review.We are so happy you love your order! You can find her work across numerous sites, including Wedding Ideas Magazine, Health & Wellbeing, The Bristol Post, Fashion & Style Directory and more. No one will bother to contact you or sort it out either, Hi Ryan,Thank you for your feedback, this is appreciated!I'm disappointed to hear that you never received your order.I can see that this was sadly lost on the way to you and we were only made aware of this when you contacted us.I can see this has been refunded, please allow up to 10 working days for the funds to hit your account.Thanks,Shan, WHAT A JOKE, ordered some shorts online, received OK but were to large so I sent them back they said it will take 10 working days for refund. We also ensure all reviews are published without moderation. Accurate And Undamaged Orders. "I was totally abused in Speke store by the manager Chris he is totally disrespectful and the discrimation and lack of empathy from this manager towards disabled is absolutely shocking I hope this man doesn't face the public every day his attitude is awful try and do an exchange with the reciept yes that is right with the actual reciept this man terrorised me infront of members of the public while I accompanied my disabled sister there absolutely shocking behaviour from a manager of a store im Totally gobsmacked of his behaviour most arrogant man I have ever had to deal with massive chip on his shoulder because his staff member give me wrong information he then proceeded to abuse me I've posted his picture please beware of this man when shopping at the speke store", "Do Not use this company \r\nordered shoes on 3\/5\/22 on line as a birthday gift - gifted on 19th May ( actual birthday ) but shoes too big and tried to exchange in Westfield ( told not possible as paid by PayPal)\r\n \r\nDidn't have next size up so had to order something else on line as wouldn't give credit note ! Search for local Shoe Shops near you and submit reviews. Difficult, posted 2 weeks ago In her spare time, Beth enjoys running, reading, baking and attempting craft projects that will probably end in disaster! Thanks,Rebekah, Absolutely smashed it with the help from the fosse park team staff he helped me with what. Get FREE UK delivery on all orders over 60 and FREE UK returns. Package allegedly dispatched on 11th December and now reported as list in transit! Start your return online at the Footasylum website. 20%. Any other store would of honoured the price or even try and sort something out, but not this store or even a apology. Create a Return International Returns For all international returns outside of the UK, please visit our dedicated international returns page. Anyone can write a Trustpilot review. OL10 2TA. All in all, satisfied with my purchase and dealings with this shop. An email update at this point would have been helpful due to the vast amount of time I have wasted chasing this on a live chat that cuts you off with no outcome. Very unhappy customer will not be ordering online from them again, Hi Priincess Eliyahh,Thanks for taking the time to leave us feedback, we appreciate all feedback left!Could you please update your review with your order number so we can get this looked into for you?Thanks,Shan. Your browser does not support embedded videos. Highly recommend and will definitely buy from Zavetti again. 3. Bad after a whole week of trying to find out whats been going on to be just told my order is lost in transit and will take up to 10days from a refund. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Package allegedly dispatched on 11th December and now reported as list in transit! Here are 8 tips for writing great reviews. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. - Fred, posted 2 months ago I was taught to value customers, no matter what job I was in. If youre a regular Footasylum shopper, you might want to consider downloading the Footasylum app. You will be contacted by email to verify your review. Take care!Thanks,Rebekah. That is great news about the fast delivery.We hope to see you again very soon. With over 65 stores across the UK, we have our finger on the pulse of streetwear fashion. Avoid this store at all costs. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. Simply follow our returns portal link below. We are so glad to hear you are happy with the service. No one will bother to contact you or sort it out either, Hi Ryan,Thank you for your feedback, this is appreciated!I'm disappointed to hear that you never received your order.I can see that this was sadly lost on the way to you and we were only made aware of this when you contacted us.I can see this has been refunded, please allow up to 10 working days for the funds to hit your account.Thanks,Shan, WHAT A JOKE, ordered some shorts online, received OK but were to large so I sent them back they said it will take 10 working days for refund. In just a few steps, we'll have it sorted. - Callum Phelps, posted 11 months ago Get Code. " My delivery had been opened & purchases replaced with another companies item, clearly the delivery driver from Hermes, when I contacted Footasylum (0nly contacted by Chat, no phone number or email, how bad is that) they did not want to know and would not entertain any investigation or refund, lost 150.00 what a shambles of a company you be ashamed . We often link to other websites, but we can't be responsible for their content. Alpyrex. Purchased 2 pairs of Salomon trainers in different sizes. Happy from start to finish! First and last time I will use this company. Hey Maddy,Thanks for taking the time to leave us a review.I'm disappointed to hear that you haven't received your order after waiting so long!I have looked into this and I can see that sadly there has been no update to the tracking since 16/02, so we have to class this as a lost parcel.I have emailed you asking if you would like for us to resend your order, or if you would like a full refund instead.Could keep your eye out for this, and get back to us so we can get this fixed for you.Thanks,Shan, Information provided by various external sources. We are so glad to hear you are happy with the service. I have no complaints at all, fantastic service.. item arrived perfect after 3 days. Perfect from start to finish. All rights reserved. After that drama of getting the trainers upstairs, and trying them ondecided to purchase at the till. Discount. Hey Karl!Thanks for taking the time to leave us a review. One star as there is no 0 stars. I wanted to return them but thought the trainers themselves might get damaged so taped up the box for return. Sign up to the newsletter to get style updates, exclusive info on sale events and more. A simple full refund is all I wanted from the first time I was messed around!! Hey Maddy,Thanks for taking the time to leave us a review.I'm disappointed to hear that you haven't received your order after waiting so long!I have looked into this and I can see that sadly there has been no update to the tracking since 16/02, so we have to class this as a lost parcel.I have emailed you asking if you would like for us to resend your order, or if you would like a full refund instead.Could keep your eye out for this, and get back to us so we can get this fixed for you.Thanks,Shan, Information provided by various external sources. Treated myself to some new trainers and jogging bottoms in the sale! Not one of them seemed interested AT ALL.Firstly, to find someone for helpstaff were just huddled in a corner having a good gossip and moan. Easy! Perfect from start to finish. Will buy again, Ordered 2 hoodrich tracksuit such a great price bought for my son he loves them great selection easy shopping experience I always look here first before jd fast delivery. Why have i been rejected for my return as the item was faulty? To contact the Footasylum customer service team, start a live chat on the website. This time, however, when I ordered, their courier choice was Yodel. Was my daughter's main present - I'll never use this establishment again and urge others not to as well. Will buy again, Ordered 2 hoodrich tracksuit such a great price bought for my son he loves them great selection easy shopping experience I always look here first before jd fast delivery. Turned up the following morning as promised, kept fully updated by text and email throughout the delivery/ordering process. Unable to get in touch with anyone from customer service to resolve issue. They have sent them back to me and are refusing a refund. If you want to exchange your order, fill out the exchange section of the returns form included in your order and send back your item. Thanks,Rebekah, Absolutely smashed it with the help from the fosse park team staff he helped me with what. Our 16 year old son made a two bus 18 mile return journey only to have this pointed out by the assistant. The North Face. Thanks. On-time Delivery. Placed my order and Was here the next day spot on service, Hey Carole,Thanks for leaving us 5 stars!I'm happy to hear that the staff at Edge Lane store were able to help you out, I have passed this review on to them.I'm also happy to hear about the super fast delivery!We hope to see you back again soon.Take care.Thanks,Shan. Both pairs didn't fit well so returned both pairs in exactly the same parcel as they were sent through FootAsylum's preferred choice of courier ToYou through Asda. Hi Sinead,Thanks for taking the time to leave us a 5-star review.We are so happy you love your order! Look through our Footasylum discount codes, choose your offer and click the 'Get Code' button. My son lost out on his Christmas presents as a result. High performance sneakers, trending streetwear and exclusive product weve got you. Ends: Mon 6 Mar 2023. Claim your profile to access Trustpilots free business tools and connect with customers. Strengthen your review by uploading photos & videos. Please note: The normal 14 day returns policy will re-commence from Monday 26th December. An email update at this point would have been helpful due to the vast amount of time I have wasted chasing this on a live chat that cuts you off with no outcome. Price was unbelievable for what I got! We spoke to Footasylum's senior leaders . It's your job. Footasylum. Once you've placed your order, standard delivery takes between 2 to 4 working days to arrive. We also ensure all reviews are published without moderation. Hey Maddy,Thanks for taking the time to leave us a review.I'm disappointed to hear that you haven't received your order after waiting so long!I have looked into this and I can see that sadly there has been no update to the tracking since 16/02, so we have to class this as a lost parcel.I have emailed you asking if you would like for us to resend your order, or if you would like a full refund instead.Could keep your eye out for this, and get back to us so we can get this fixed for you.Thanks,Shan, Information provided by various external sources. Over 90 off RRP. If you aren't completely happy with your purchase when it arrives, you'll have 28 days from the date of receipt to return it for a full refund. Stay ahead of the game with the latest trainers and clothing from Footasylum. Yes. Price was unbelievable for what I got! For a next-level shopping experience, the app lets you filter by brand, colour, size and style so you can easily find what you want. Companies can ask for reviews via automatic invitations. The girl on the till said she would get her manager, The manager was very rude about it said its my fault Ive got it wrong, I told him its not my mistake I dont put prices in them he went to check to his surprise I was correct but wouldnt do anything about it. There are plenty of people who would love to have your job and do a better job at it, too.Without generalising, this younger generation seem to only be able show emotion through emojis. 3 ratings with the average rating of 4 out of 5 stars. Waited 14 days still not received refund so contacted them via onlo chat to be told system error why its not be refunded, they said it be another 10 working days, I requested it to to be fast tracked and its a joke they replied sorry and said I can have a discount code for next purchase said I don't think I'll be using your company again only to be cut off from chat. The costumers service was a nightmare to get through too as I was speaking to a robot at first via their live chat option. Don't forget to tag us on our socials.Hope to see you back soon!ThanksShan. We hope to see you again very soon. Totally amazing service cannot fault. Footasylum UNLCKD also means you can unlock access to priceless experiences like Footasylum events and product launches. The Bury-based retail group agreed to buy Footasylum in March 2019 for 90m, but the deal has been caught in a tortuous process since then, with the CMA repeatedly trying to block it. Purchased 2 pairs of Salomon trainers in different sizes. Will definitely be ordering from them again. Scam Taking money for items not In stock And will financially gain due to it Trade and standards needing looking into you incompetent fools. Hi Sinead,Thanks for taking the time to leave us a 5-star review.We are so happy you love your order! First and last time I will use this company. We had to ask him 3 times just to make sure, because he would just mumble something and walk off. Trying to get through tocustomer services horrendous, gave me the number to generate the return labelat Asda and it didnt recognise this.The Whats App message sent on the 12 January has still not been read and Klarna have reinstated the payments, so we are left with a pair of shoes that dont fit. Ordered coats for 2 of my sons in the sale. Find out how we combat fake reviews. Delivery to Australia was super cheap and very very fast! People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. The app also has a smooth checkout process with good delivery options which is available to over 60 countries. 4. very helpful as Liverpool didnt answer the phone. Absolutely shocking customer service, Hi Mark,Thank you for taking the time to leave us a review.I'm sad to hear that the shorts were too large and you had to wait for your return to be refunded.I can see this has been refunded, for you.We do have to advise 10 working days, but normally refunds are much quicker than this!Thanks,Shan. Will definitely be ordering again in the future, Great costumer sevices,I will highly recomanded I will come back as costumer sooni was ordered a pair of crocs,they look amazing,Thank u My parcel arrived 1 day earlier the Yodel driver was prompt and answering to my messages, Hey Elena,Thanks for taking the time to leave us a review. For every 1 spent, you'll earn 5p back every time you shop online or scan in-store. We need your email address to verify that your review is genuine. I have all the evidence I need to prove I returned them and purchased a different pair through another store shortly after. Black and white are the most popular colour for shoes and clothing, as they act as a neutral base for bolder patterns and brighter tones. Ordered standard delivery, was dispatched the next day & arrived the day after. They also offer a WhatsApp device but it doesnt work. I would definitely recommend and will be a returning customer. Companies can ask for reviews via automatic invitations. As the seasons change, more and more collections and features are promoted but there are a few ranges and edits that never go out of style and are popular all year round. Shocking service avoid disappointment. Has anybody else been caught out with this variation of footasylums terms and conditions relating to returns over the Christmas period. Very unhappy customer will not be ordering online from them again, Hi Priincess Eliyahh,Thanks for taking the time to leave us feedback, we appreciate all feedback left!Could you please update your review with your order number so we can get this looked into for you?Thanks,Shan. In just a few steps, we'll have it sorted. In November 2022 I placed an order with FootAsylum and it never came. Popular Christmas FAQ After reading reviews I wished I hadn't been such a scrooge but, 3 days later and 3 left to go Santa delivered. Get your sneaker fix anytime, anywhere with the Footasylum app. However, i just received an email stating evri are expecting a parcel from footasylum which could be the trainers i returned due to them being faulty. They were dispatched quickly and delivered within a few days to Northern Ireland. We hope to see you shopping with us very soon. Happy from start to finish! Ordered Nike trainers. Unable to get in touch with anyone from customer service to resolve issue. FootAsylum only refunded 1 pair (after a lot of research, I can see that this is common practice for these charlatans) I paid through Klarna, sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs. If you don't like it, leave. - Lisa Lynch, posted 1 year ago I'm fortunate that I don't need a credit rating so I'll wait for FootAsylum to take this 'debt' to court and they can produce their evidence to my lawyer. The Footasylum app is a great way for users to shop the latest deals and products from Footasylum and to build up loyalty points and vouchers that can be used in-store or online. We hope to see you again very soon.Thanks,Rebekah, Terrible customer service, they over sell stock make up some delayed delivery emails and then wait for you to contact them after a week saying they dont have any in stock heres a refund. Reply from Footasylum Jul 14, 2021 Hey! Here are 8 tips for writing great reviews. . She got the problem sorted in minutes. They sent me trainers in a damaged box. Thanks,Rebekah. For example, Footasylum has cleverly put together All Black Footwear and All White Trainers collections. Extremely moody.I've never seen such self absorbed people. law and order: svu female defense attorneys,

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